Overview
At Radiant Wrist, your satisfaction is our priority. If, for a reason, you are not fully satisfied with your purchase, we are happy to accept returns under the conditions outlined below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All new items may be returned within 14 days of their delivery date. All Certified Pre-Owned items may be returned within 7 days of their delivery date.
Return Conditions
Items that have been worn, sized, altered, or damaged will not be accepted and will be returned to the customer without refund.
Return shipping costs are the responsibility of the customer when returning an item for reasons of personal preference (e.g., style, size).
Returns received without a valid Return Reference Number (RRN) or after the specified return period may be subject to a 20% restocking fee.
Original shipping fees are non-refundable.
Please allow 7-10 business days after receipt and inspection of the return for your refund to be processed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return Procedure
Step 1
Request a Return Reference Number (RRN) by emailing us at info@radiantwrist.shop. Please include your order number and reason for return. Our Customer Service team will respond within 2 business days with further instructions.
(Please note: Phone calls will not expedite this process.
Step 2
Ship the item to the designated return address provided in the return email. Use an insured, trackable shipping method and ensure the insurance amount equals the purchase price. Clearly print the RRN on the outside of the package. All original materials, including paperwork and any free gifts, must be included.
Items must be returned within 7-10 days of the RRN being issued.
Defective or Damaged Items
If your item arrives defective or damaged:
- Contact us at info@radiantwrist.shop within the eligible return period, providing your order number, a description of the issue, and supporting photos or videos.
- Our Customer Service team will provide a Return Reference Number (RRN) and instructions on how to proceed with your return.
- Upon inspection and confirmation that the product is defective, we will issue a full refund or replacement.
Important: Items that have been worn, sized, or altered will not qualify for a return, even in cases of defect or damage.
Return to Sender
If an order is returned to Radiant Wrist due to an incomplete address, refusal, or any other reason, the cost of the return and any associated fees will be deducted from your refund.
Order Cancellation & Modification
If you wish to cancel or modify your order, please contact us immediately:
Phone: 1 (773) 807-9888
Email: info@radiantwrist.shop
Please include your order number, full name, email address, and reason for cancellation or modification.
Once an order has been processed or a shipping label has been created, we may no longer be able to cancel or modify the order. In some cases, orders fulfilled by third-party vendors may be non-cancellable.
If your order has already shipped, you may still initiate a return (unless the item is a Final Sale item) upon receipt.
Need help?
Contact us at info@radiantwrist.shop for questions related to refunds and returns.